Privacy Policy

This Privacy Policy describes how TheFive Travel Company (“we”, “us”, “our”) collects, uses, discloses, and protects personal information when you use our website (including checkout pages, registration, booking, etc.). By using our website, booking with us, or registering an account, you agree to the practices described here.

1. Definitions & Scope

Personal Data: Information relating to an identified or identifiable person (e.g., name, email, phone, passport number).
Sensitive Personal Data: Special categories of data such as biometric data, racial origin, or health information. We do not collect such data unless necessary and with explicit consent.
Processing: Any operation performed on personal data (collecting, storing, using, transferring, deleting).
User / Customer: Anyone who uses our website, registers an account, or interacts with us.

This policy applies to all personal data we collect through our website, communication channels, or authorized third-party partners (such as hotels or travel service providers).

2. Data We Collect

We may collect the following categories of personal data:

Category	Examples	Purpose
Identity & Contact Information	Name, date of birth, gender, nationality, address, email, phone number	To create bookings, communicate, issue documents
Travel-Related Data	Passport/ID details, visa info, emergency contacts, itinerary, accommodation preferences, special requests, health info (if required)	To arrange travel services and meet destination requirements
Financial & Payment Data	Card number, expiration date, billing address, transaction history	Secure payment processing (e.g., UPayments, KNET)
Account Credentials	Username, password (hashed), security details	For account creation and management
Technical & Usage Data	IP address, browser data, device type, pages visited, cookies	Website optimization, analytics, security
Marketing Preferences	Email/SMS preferences, newsletter opt-ins	To send relevant marketing communications with consent

Data is collected when you:

Register an account
Make a booking
Fill out checkout or payment forms
Communicate via email, phone, or website
Use our website (cookies, analytics)
Join surveys, promotions, or newsletters

If required data is not provided, we may be unable to complete your booking.

3. Legal Basis for Processing

We process personal data based on:

Contractual necessity (booking, payments, service fulfillment)
Consent (marketing, optional cookies, sensitive data)
Legitimate interests (fraud prevention, service improvement, analytics)
Legal obligations (immigration, regulatory, tax compliance)

4. How We Use Your Data

We use personal data to:

Process bookings, changes, cancellations, and refunds
Communicate confirmations, alerts, and updates
Process payments and detect fraud
Provide customer support
Maintain and improve our website
Ensure security and prevent unauthorized access
Send marketing and promotional messages (with consent)
Create anonymized reports
Comply with legal and regulatory requirements

5. Cookies & Tracking Technologies

We use cookies and similar tools to:

Enable essential website functions (login, checkout)
Remember preferences (language, currency)
Analyze usage for performance improvements
Prevent fraud and security threats
Customize content and marketing (with consent)

Users may disable non-essential cookies via browser settings, though some functions (e.g., checkout) may not work properly. Third-party tools may also set their own cookies per their policies.

6. Data Sharing & Disclosure

We may share your data with:

Travel service partners: hotels, airlines, car rentals, visa services
Payment processors: UPayments, KNET, banks
Operational subcontractors: IT, hosting, customer support
Authorities: when required by law or regulations
Business transfers: in case of merger or acquisition
Marketing/analytics providers: with your consent
Law enforcement: for fraud prevention or compliance

All third parties are required to protect your data and use it only for authorized purposes.
We do not sell personal data.

7. Marketing & Communication Consent

We may send marketing content if:

You opt in, or
You have not opted out (where legally permitted)

You may unsubscribe at any time. Transactional communications (e.g., booking confirmations) will still be sent even if you opt out of marketing.

8. Data Retention

Data is retained only as long as necessary for:

Completing the purpose for which it was collected
Legal and regulatory requirements
Financial and administrative records
Resolving disputes or enforcing agreements

After retention periods end, data is anonymized or securely deleted.

9. Security & Protection

We implement measures such as:

TLS/SSL encryption
Secure, access-restricted storage
Role-based access controls
Regular security audits
Trusted third-party processors
Monitoring, backup, and intrusion detection

Despite safeguards, no method is 100% secure. If a data breach occurs, we will notify users as required by law.

10. International Transfers

Your data may be processed or stored outside Kuwait.
We implement safeguards such as contractual protections to ensure your privacy rights remain protected.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

Access your data
Correct inaccuracies
Request deletion (“right to be forgotten”)
Restrict processing
Transfer your data (portability)
Object to processing or marketing
Withdraw consent

To exercise rights, contact: info@thefivekwt.com
We may verify your identity before processing your request.

12. Children & Minors

Our services are not intended for individuals under 18.
We do not knowingly collect data from minors without parental consent. If we become aware of such collection, we will delete the data.

13. Changes to This Privacy Policy

We may update this policy periodically.
Material changes may be communicated via email or website notice.
Continued use of our services indicates acceptance of the updated policy.

14. Contact Information

TheFive Travel Company
Email: info@thefivekwt.com
Phone: +965-66085335